Before the order
Size, hours and what is in stock, from your list.
AI Chatbot for E-commerce
Chat that answers from your catalogue, then hands off
We have not shipped a named ecommerce chatbot on this site. We have shipped chat and voice that answer from a source you approve, and retail work such as Dubai Fashion Week. This page is that work, scoped to a shop.
- Answers come from the catalogue and policies you write down.
- Orders, refunds and a promise to a customer stay with a person.
- Related work on this page is retail, voice and support we have actually shipped.
CataloguePoliciesHandoff
What the chatbot can do
Answer from your source
Hours, stock notes and policies you approve, not a guess.
Hand off the order
A person still owns the cart, the refund and the complaint.
Keep a thread
The CRM or inbox keeps what was asked and what was said.
Choose a starting point
A process review is the usual first step. You can also look at related work or bring a specific workflow.
What we build
On-site or inbox chat
The same agent pattern we use for CRM and inbox work.
Voice if the phone is the front door
Call24 and the hotel voice receptionist are the live examples.
A catalogue you control
The bot does not invent a price or a delivery promise.
Retail systems we have shipped
Dubai Fashion Week is guest and event work, not a shop bot. It is the retail case we can show.
Where the chat sits
After the order
A status from the system of record, or a handoff.
A complaint
The bot collects the facts. A person decides.
Events and hospitality
Guest questions, as on the hotel voice receptionist.
Tools we build with
The stack behind the systems on this site.
- Next.js
- React
- React Native
- Node.js
- Python
- PostgreSQL
- AWS
- OpenAI
- Vapi
- Twilio
- n8n
- Make
- Zapier
- GoHighLevel
How the work runs
Process review
We sit with how your team works today and pick the workflow that is worth building first.
Design and scope
You get the shape of the product, the systems it touches, and a scope you can agree.
Build and test
We build, test with your people, and keep a human in the loop where the agent decides.
Launch and support
We launch with you and stay for support after the system is in use.
Brown Tech in numbers
Since 2011
in business
1,000+
apps delivered
99%
client satisfaction
10+
billion-dollar companies served
Who we are
Brown Tech has been in business since 2011. We design and build custom software, AI agents and automation for teams that want software built around how they already work.
We start with the system your team needs, connect it to the tools you already use, and add AI where it removes real work.
Why teams choose Brown Tech
- in business
- Since 2011
- apps delivered
- 1,000+
- client satisfaction
- 99%
- billion-dollar companies served
- 10+
Other AI work
- AI Customer Support AgentAn agent that answers, files and hands off in your existing tools.
- AI in RetailRetail and guest systems we have shipped, plus agents on the repeated step.
- Custom AI AgentsAgents that handle real tasks in the tools you already run.
- AI Software DevelopmentSoftware with AI in the workflow your team already runs.
- Fintech AIFinance operations software, with a person on money movement.
- AI ConsultingFind what to build first, what it will cost and what can wait.
Questions about this work
Not as a named case on this site. We have shipped chat and voice agents, and retail event work. This page uses those, scoped to a shop.
No. Payment and refunds stay with the person and the tools you already use.
Timing is agreed in the process review, project by project. That review comes before build starts.
Cost is scoped per project after the process review.
Support after launch is part of how we work. The shape of that support is written into the scope.
Only if that write is in the scope, and only with the review step you mark.