Custom AI Agents

AI agents that handle real tasks in your tools

Brown Tech builds agents that take a real task in the tools you already run. A person stays on the step that needs a human.

  • They read, decide and act in the CRM, inbox or documents you already use.
  • Review stays on the messages and decisions you mark.
  • Scope is written before build starts.
CRMInboxDocumentsHuman review
Book a callSee related work
Clay agent figure from the Brown Tech home hero

Problems we solve

  • The task crosses three tools

    A person copies the lead, the email and the file because nothing does that path for them.

  • An agent that only chats does not finish the job

    The work is done when the record is updated, the reply is sent, or the booking exists.

  • Some steps should not run alone

    Money, medical judgement and a promise to a customer still need a person.

What an agent does here

  • Read and act

    The agent works in the same tools your team already opens.

  • Finish the job

    The work is done when the record is updated, the reply is sent, or the booking exists.

  • Stop for a person

    Money, medical judgement and a promise to a customer still need a human.

Choose a starting point

A process review is the usual first step. You can also look at related work or bring a specific workflow.

What we build

  • Agents in the CRM and inbox

    They read, decide and act in the tools you already run.

  • Document and data tasks

    Pull a fact, file a record, route the exception.

  • Human review on the decision

    The agent drafts and routes. A person approves the step that needs one.

  • Voice and after hours

    The same team builds voice agents and Call24, our own receptionist.

Where the agent sits

CRM and inbox

An agent can read a lead, draft a reply and update the record. A person sends the message you mark for review.

CRM and inbox

Tell us how the work runs today

A short process review shows what to build first, what it will cost, and what can wait.

Book a call

Tools we build with

The stack behind the systems on this site.

  • Next.js
  • React
  • React Native
  • Node.js
  • Python
  • PostgreSQL
  • AWS

How the work runs

  1. Process review

    We sit with how your team works today and pick the workflow that is worth building first.

  2. Design and scope

    You get the shape of the product, the systems it touches, and a scope you can agree.

  3. Build and test

    We build, test with your people, and keep a human in the loop where the agent decides.

  4. Launch and support

    We launch with you and stay for support after the system is in use.

Brown Tech in numbers

  • Since 2011

    in business

  • 1,000+

    apps delivered

  • 99%

    client satisfaction

  • 10+

    billion-dollar companies served

Success stories

Case studies
Hotel voice receptionist on a clay tablet and phoneHotel voice AI receptionist
Call24 AI receptionist on a clay tablet and phoneCall24
TeleMD on a clay tablet and phoneTeleMD

Who we are

Brown Tech has been in business since 2011. We design and build custom software, AI agents and automation for teams that want software built around how they already work.

We start with the system your team needs, connect it to the tools you already use, and add AI where it removes real work.

See our case studies

Why teams choose Brown Tech

in business
Since 2011
apps delivered
1,000+
client satisfaction
99%
billion-dollar companies served
10+

What our clients say about us

Rated5.0out of 5

Working with the Brown Tech team is very straight forward, they are always open for ideas and try their best to work on everything you give them, yet are not afraid to bring in their own ideas and solutions, which lead to the success of the project. 100% would recommend working with them.

reykoxha

Rated5.0out of 5

What he created for my company was a dream come true. I now have an app that admin and employees can use. All can log into their on portals via the app and work more independently and efficiently. I have removed so many manual tasks and now have them all automated. Thank you so much again. I will be with you forever as my company now has the tools to take on more and grow.

nearijah1

United States

Rated5.0out of 5

Project took a bit longer than expected but it was on my side. And my delayed response! Umer and team was awesome and exceeded my expectations 10/10!

lark_inn_

Other AI work

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Questions about this work

Software that takes a real task in your CRM, inbox or documents, and stops for a person where the decision needs one.

Only the steps written into the scope. Review stays on the messages and decisions you mark.

Timing is agreed in the process review, project by project. That review comes before build starts.

Cost is scoped per project after the process review.

Support after launch is part of how we work. The shape of that support is written into the scope.

What the system can read, and who can review it, is agreed in the scope.