Routine questions
Hours, bookings and status, from a source you approve.
AI Customer Support Agent
Support that answers, files and hands off
A support agent here is not a widget that chats. It reads the inbox or the call, drafts or files, and stops where you want a person.
- It works in the inbox, help desk or phone tools you already pay for.
- Review stays on the replies and refunds you mark.
- Call24 is the after hours and phone version we already run.
InboxCallsHandoffHuman review
What the agent does
Read the request
Email, chat or a call, using the tools you already open.
Draft or log it
A reply, a ticket update or a booking, written into the record.
Hand off
Refunds, medical questions and a promise to a customer still need a person.
Choose a starting point
A process review is the usual first step. You can also look at related work or bring a specific workflow.
What we build
Inbox and ticket agents
Read, draft and update, with a person on the send you mark.
Phone and after hours
Call24 and client voice agents that answer and book.
A record of the contact
The CRM or help desk keeps the thread.
A written limit on what it may say
The agent does not invent a policy you did not write.
Where the agent sits
After hours
The same path at night, with a person on the urgent cases.
Hotel and hospitality
The hotel voice receptionist on this site answers and books.
Care
A clinic line still hands medical judgement to a clinician.
Tools we build with
The stack behind the systems on this site.
- Next.js
- React
- React Native
- Node.js
- Python
- PostgreSQL
- AWS
- OpenAI
- Vapi
- Twilio
- n8n
- Make
- Zapier
- GoHighLevel
How the work runs
Process review
We sit with how your team works today and pick the workflow that is worth building first.
Design and scope
You get the shape of the product, the systems it touches, and a scope you can agree.
Build and test
We build, test with your people, and keep a human in the loop where the agent decides.
Launch and support
We launch with you and stay for support after the system is in use.
Brown Tech in numbers
Since 2011
in business
1,000+
apps delivered
99%
client satisfaction
10+
billion-dollar companies served
Who we are
Brown Tech has been in business since 2011. We design and build custom software, AI agents and automation for teams that want software built around how they already work.
We start with the system your team needs, connect it to the tools you already use, and add AI where it removes real work.
Why teams choose Brown Tech
- in business
- Since 2011
- apps delivered
- 1,000+
- client satisfaction
- 99%
- billion-dollar companies served
- 10+
Other AI work
- Custom AI AgentsAgents that handle real tasks in the tools you already run.
- AI Chatbot for E-commerceChat that answers from your catalogue and hands off the rest.
- Conversational AI HealthcareVoice and chat for clinics, with a clinician on medical judgement.
- AI ConsultingFind what to build first, what it will cost and what can wait.
- AI in RetailRetail and guest systems we have shipped, plus agents on the repeated step.
- AI Software DevelopmentSoftware with AI in the workflow your team already runs.
Questions about this work
Only the steps written into the scope. Review stays on the messages you mark.
Call24 is the phone receptionist Brown Tech runs. This page is the wider support agent, including inbox and tickets.
Timing is agreed in the process review, project by project. That review comes before build starts.
Cost is scoped per project after the process review.
Support after launch is part of how we work. The shape of that support is written into the scope.
No. Money stays with the approval step written into the scope.