Operations
A repeated handoff between the CRM, the inbox and the record.
AI Consulting
Start with the workflow, then decide what to build
A short process review writes down the work, the owner and the exception. Then we say what to build, what a detailed scope will cost, and what to leave alone.
- One workflow chosen because it is repeated, slow and safe to hand off.
- A written scope before any system is built.
- A decision to build software, an agent, an automation, or nothing yet.
Process reviewWritten scopeWhat to build first
Problems we solve
Everything looks worth automating
A long list of ideas and no agreement on the first workflow.
Cost is a guess
A tool price is not the cost of mapping, building and supporting the path.
The build starts before the process is clear
Software then has to guess at steps the team has not written down.
What the review covers
What to do first
One path, not a long list of ideas.
What it will cost
A written scope with the cost, before any system is built.
What to leave alone
Steps that still need a person stay with a person.
Choose a starting point
A process review is the usual first step. You can also look at related work or bring a specific workflow.
What you leave with
A map of the work
The steps, the owner and the exception, written down.
A first build
Software, an agent or an automation, when that is the right next step.
A decision to wait
If the path is not clear, we say so.
The same team if you continue
Many teams stay with the people who did the review. You do not have to.
Where consulting sits
Care systems
A review of what a clinic system stores and who can see it, before we build.
A shipped MVP
What is safe to keep, what to clean up and what to leave.
Voice and after hours
Whether Call24, a client voice agent, or a person on the phone is the right first step.
Tools we build with
The stack behind the systems on this site.
- Next.js
- React
- React Native
- Node.js
- Python
- PostgreSQL
- AWS
- OpenAI
- Vapi
- Twilio
- n8n
- Make
- Zapier
- GoHighLevel
How the work runs
Process review
We sit with how your team works today and pick the workflow that is worth building first.
Design and scope
You get the shape of the product, the systems it touches, and a scope you can agree.
Build and test
We build, test with your people, and keep a human in the loop where the agent decides.
Launch and support
We launch with you and stay for support after the system is in use.
Brown Tech in numbers
Since 2011
in business
1,000+
apps delivered
99%
client satisfaction
10+
billion-dollar companies served
Who we are
Brown Tech has been in business since 2011. We design and build custom software, AI agents and automation for teams that want software built around how they already work.
We start with the system your team needs, connect it to the tools you already use, and add AI where it removes real work.
Why teams choose Brown Tech
- in business
- Since 2011
- apps delivered
- 1,000+
- client satisfaction
- 99%
- billion-dollar companies served
- 10+
Other AI work
- Custom AI AgentsAgents that handle real tasks in the tools you already run.
- AI Software DevelopmentSoftware with AI in the workflow your team already runs.
- Data Science ConsultingDecide what data a system should keep and what an agent can read.
- Vibe Code Health CheckA review of a codebase that was shipped fast or generated.
- Migration Readiness AssessmentA review of what would have to change before you move a system.
- HIPAA Readiness ReviewA review of access, logging and review in a care system.
Questions about this work
The process review ends with a scope: what to build first, what it touches and what it will cost to find out in detail.
No. The review is useful on its own. Many teams continue into the build with the same people.
Timing is agreed in the process review, project by project. That review comes before build starts.
Cost is scoped per project after the process review.
Support after launch is part of how we work. The shape of that support is written into the scope.
Yes. You can stop after the written scope.